FAQ - Our answers to your questions
On this page we provide answers to frequently asked customer questions.
Whether you have questions about our products, our shop, or the general shipping process, you'll find the answers here.
Regardless, our service team is also happy to assist you during normal office hours via our direct contact options .
I would like to test one of your products in my device. Is that possible?
Question: I would like to test one of your products in my device. Is that possible? Of course, to receive...
I can't find my device in your model search. Can you help me?
Question: I can't find my device in your model search. Can you help me? We're happy to help you determine...
What do BPA-free, phenol-free, or eco-roll actually mean?
Question: What exactly do BPA-free, phenol-free, or eco-roll mean? Since the beginning of 2020, legislation within the European Union has...
How long do receipts printed on thermal paper remain legible?
Question: How long do thermal paper receipts remain legible? We offer three different qualities of thermal paper: BPA-free thermal paper,...
Are there any additional costs or fees besides the item prices?
Question: Are there any additional costs or fees besides the item prices? Our offer is exclusively directed at businesses as...
When can I expect my goods delivery?
Question: When can I expect my goods delivery? All items listed in our shop are usually in stock in larger...
Who are your shipping providers?
Who are your shipping providers? Goods are shipped via DHL parcel service. For years, we used their "GoGreen" program. For...
Question: Where do your products come from?
Question: Where do your products come from? Our entire range of thermal paper rolls, cash register rolls and EC rolls...