Answer:
Detailed information on delivery time
The question of delivery time is one of the most important our customers have. We understand how crucial it is to know exactly when your order will arrive. Therefore, we would like to provide you with detailed and transparent information about our shipping process and estimated delivery times.
Our goal is to ship your order as quickly as possible. Almost all items you find in our online shop are available for immediate delivery from stock . We keep the most popular products in larger quantities so they are ready for immediate shipment.
Our fast shipping process
We place great importance on processing your order quickly. If your order is received by us before 1 p.m. on a weekday (Monday to Friday) and payment has been successfully completed, it will be handed over to the shipping provider on the same day .
Orders received after 1 p.m. or on weekends and public holidays will be processed on the next business day (Monday to Friday). This means your goods will be shipped from our warehouse on the next business day.
Once the goods have left our warehouse, the following standard delivery times apply:
- Deliveries within Germany: You can usually expect your delivery within 1-2 business days . Experience shows that over 95% of our shipments are delivered within this timeframe.
- Deliveries to other EU countries: For deliveries to other countries within the European Union, the estimated delivery time is 4-7 working days . The exact delivery time may vary depending on the destination country and local conditions.
What affects the delivery time?
While we do our best to meet the stated delivery times, unforeseen events such as extreme weather conditions or strikes by shipping providers may delay delivery. In such cases, we will proactively inform you about the status of your order.
To make your delivery as transparent as possible, you will receive a shipping confirmation with a tracking number upon dispatch. With this number, you can track the status of your shipment online at any time and always be up-to-date on the current location of your package.
Summary and our promise to you
We strive to deliver your order to your home quickly and reliably. The immediate availability of our items, our fast processing , and transparent delivery times are the cornerstones of our shipping concept. We know that a smooth shipping process contributes to a positive shopping experience and are constantly working to optimize our logistics.
Should you have any questions regarding your order or delivery time, our customer service team is always available. We will be happy to assist you and provide you with information on the current status of your shipment.
