FAQ - Our answers to your questions
On this page we provide answers to frequently asked customer questions.
Whether you have questions about our products, our shop, or the general shipping process, you'll find the answers here.
Regardless, our service team is also happy to assist you during normal office hours via our direct contact options .
Warum ist es wichtig, die richtige Papierart auszuwählen?
Sie finden bei uns im Shop grundsätzlich zwei verschiedene Papierarten: holzfreies Normalpapier und Thermopapier. Beide besitzen so stark voneinander abweichende...
What do BPA-free, phenol-free, or eco-roll actually mean?
Question: What exactly do BPA-free, phenol-free, or eco-roll mean? Since the beginning of 2020, legislation within the European Union has...
How long do receipts printed on thermal paper remain legible?
Question: How long do thermal paper receipts remain legible? We offer three different qualities of thermal paper: BPA-free thermal paper,...