FAQ - Our answers to your questions
On this page we provide answers to frequently asked customer questions.
Whether you have questions about our products, our shop, or the general shipping process, you'll find the answers here.
Regardless, our service team is also happy to assist you during normal office hours via our direct contact options .
Kann ich Zusatzwünsche wie beispielsweise Liefertermine für meine Lieferung angeben?
Sie haben während des Checkouts die Möglichkeit, Zusätzliche Angaben zu Ihrer Bestellung zu machen. Wir sind stets daran interessiert, Ihre...
When can I expect my goods delivery?
Question: When can I expect my goods delivery? All items listed in our shop are usually in stock in larger...
Who are your shipping providers?
Who are your shipping providers? Goods are shipped via DHL parcel service. For years, we used their "GoGreen" program. For...