Help finding your device: What to do if it's not in the model search?
Detailed answer
You know the feeling: you're searching online for accessories for your device, and the model number seems nowhere to be found. Don't worry! Our online shop offers a comprehensive model search covering a wide range of manufacturers and devices. However, it's possible that your specific model might not appear immediately in our database. In that case, we're here to help.
Our goal is to make finding the right product as easy as possible for you. If you can't find your device right away using our search function, we're happy to help you personally. We have a team of experts who specialize in determining the correct roll format for your device, even if it's a rarer or older model.
This is how our support works
The solution is quite simple. First, please note down the exact manufacturer and model name of your device. You can usually find this information on a type plate, which is typically located on the back or bottom of the device. Sometimes the plate is hidden inside or it may be a sticker. To be absolutely sure, you can also take a photo of the model number . This will help us process the data quickly and accurately.
Once you have the necessary information, there are several ways to contact us:
- By phone: Simply call us on +499371 9489721. Our staff are available during business hours and will be happy to assist you personally.
- WhatsApp / SMS: For quick and easy communication, you can also send us the data and photos via WhatsApp or SMS to +49151 46722857. This is particularly convenient as you can send us the photo directly.
Our service guarantee
What happens after you send us the data? We do the research for you . Our team has access to extensive databases. If your device isn't already known to us, we'll add it to our database and research the exact matching roll format. This ensures you get the right product for your device without having to search extensively yourself. After successful research, we'll then recommend suitable products from our range.
So please don't hesitate to contact us. Your satisfaction is important to us, and we are confident that we can find a solution for every device. We look forward to helping you!
